Housekeeping Overview
For properties that wish to track housekeeping activity, Chorum allows you to organize your activities all in one convenient location - the Housekeeping module. Through this module, you can add and manage individual housekeepers, monitor assignments and room status (clean, dirty, etcetera), and track other room-based activities such as maintenance requests, out-of-order notices, and lost-and-found items.
As an added feature, the module's functions can also be accessed via the Chorum Mobile app, streamlining your property's day-to-day tasks. See Mobile Setup (App) to get started.
The Housekeeping module is divided into six different menus, detailed below.
Menu | Description |
|---|---|
Room Status | When first accessing the module, the Room Status menu is the default landing page. Each room in your property is listed here, providing an "at-a-glance" review of each rooms' status and assigned zone. Be aware that Housekeeping Zones are managed separately from the Housekeeping module and are instead managed from Administration module. See Housekeeping Zones for more information. |
This menu is used to assign dirty rooms or rooms that need housekeeper attention to your housekeeping staff, while also providing a place for staff to leave notes related to the assignment. For example, if a room has a large stain on the bedsheets, the hotel may add the comment “stain on bed” when setting the room as dirty. | |
The Out-of-Order menu is used to track rooms presently in an "unsellable" condition (typically due to significant damage to fixtures in the room, infestations, plumbing issues, etc). Entries on this menu remove the room from bookable inventory, allowing your staff to address the issue without concern of accidentally checking a guest into the room before it's been fixed. As an added benefit, "OOO" rooms are automatically ignored in your hotel's financial reporting, so they don't count negatively against your KPI | |
The Maintenance Requests menu is used to track minor issues and inconveniences in your rooms that don't necessarily render the room unsellable (such as a dead light bulb, an issue with the in-room fridge, etc). Pictures can be added to each request along with any other notes or comments as needed. | |
This menu is used to add and manage your housekeeping staff to Chorum. Housekeepers cannot be assigned to requests until a profile has been made for them on this menu. | |
When a guest's belongings are accidentally left behind or lost on your property and later found, this menu can be used to track records related to these lost items until they have been claimed, retrieved, and (or) delivered. |
